Work at Wahoo

Business Analyst Operations & Business Intelligence

The Opportunity

We're looking for a Business Analyst to join our Operations & Business Intelligence team. In this role, you will sit at the intersection of Wahoo's operational systems and the data they produce - helping us get more out of what we already have, connecting the different platforms we rely on, and making sure our reporting stays accurate and useful.

This is an ideal opportunity for someone early in their career who is excited to develop across ERP systems, business intelligence, and systems integration - all within a fast-moving global brand.

What You'll Do

Your work will fall across three interconnected areas:

1. Systems Integration & Improvement

• Identify opportunities to improve and optimise Wahoo's existing operational systems, including our ERP ecosystem (NetSuite, Netstock, Zendesk).
• Design and implement integrations between disparate platforms using iPaaS tooling (primarily Celigo), ensuring data flows reliably across systems.
• Map and document current system configurations, integration points, and workflows - then identify where consolidation or automation can reduce friction.
• Partner with operations stakeholders to scope and deliver system enhancement projects that translate business needs into technical solutions.

2. Data & Reporting

• Use SQL to query and manipulate data across our operational systems and data warehouse, supporting both day-to-day requests and longer-term reporting needs.
• Build and maintain Power BI dashboards and data models that give operations leaders clear, reliable visibility into the business.
• Monitor data accuracy across our key reports - spotting issues early and working with the right teams to resolve them.
• Support stakeholders with timely access to the data and insights they need to make decisions, including ad-hoc analysis.
• Use AI tools to help accelerate analysis and improve the quality of outputs.

3. Cross-Functional Support

• Act as a bridge between operational teams and technical functions - translating business needs into practical system or reporting solutions.
• Manage a mix of incoming requests and longer-term projects, balancing day-to-day support with meaningful improvements.
• Contribute to documentation of processes, system configurations, and data definitions so that knowledge is shared and maintained.

What We're Looking For

Must-Haves

• Bachelor's degree (or equivalent) in a related field.
• 2+ years of professional experience in systems / business / process analysis, business intelligence, or a related area.
• Working knowledge of SQL - comfortable querying databases and using data to answer business questions.
• Hands-on experience with Power BI, Tableau, Looker or a comparable visualisation tool
• Hands-on experience with ERP systems - preferably Netsuite
• Strong analytical mindset: you can break down an ambiguous problem, trace it back to its root, and propose a clear solution.
• Clear communicator who can explain technical findings to non-technical stakeholders

Nice-to-Haves

• Experience with an iPaaS tool such as Celigo, Boomi, or Zapier.
• Exposure to a data warehouse environment (Redshift, BigQuery, or similar).
• Familiarity with AI tools in a work or study context - e.g. using Claude or Copilot to assist with analysis or reporting.
• Background or genuine interest in endurance sports or fitness technology.

Who You Are

• Curious and self-directed - you don't wait to be told what to learn next.
• Detail-oriented without losing sight of the bigger picture.
• Comfortable with ambiguity and able to structure your own approach when the path isn't clear.
• A team player who enjoys working across functions and translating between technical and business perspectives.
• Excited by the idea of building systems that help athletes perform better - even if the work happens behind the scenes.

Distribution Operations Analyst - UK/EU (Temporary Cover - Maximum 12 months)

Fixed Term - Temporary Cover - Maximum 12 months.

We are looking for a UK/EU Third-Party Logistics (3PL) Analyst to play a crucial role in Wahoo’s Operations team. This role will focus on optimizing our US distribution network, ensuring efficiency, accuracy, and service excellence in our supply chain.

Working closely with our 3PL warehouse teams, you will drive adherence to service level agreements (SLAs), maintain inventory accuracy, and enhance overall operational effectiveness. Additionally, you will collaborate with Sales and Customer Experience teams to troubleshoot and resolve transportation and fulfillment challenges.

Key Responsibilities

• Provide monthly forecasts and weekly inbound shipment data to 3PL warehouses.
• Monitor and optimize on-time shipping performance and order fulfillment rates at 3PL locations.
• Ensure inventory accuracy, investigating and resolving discrepancies with 3PL partners.
• Oversee quality control, assurance, and order accuracy in collaboration with 3PL teams.
• Track and report weekly shipment volumes (orders/units/revenue) from 3PL warehouses.
• Analyze and manage market delivery freight costs, identifying cost-saving opportunities.
• Lead cost-reduction initiatives within the 3PL warehouse network.
• Conduct weekly 3PL meetings to align on business goals and operational priorities.
• Develop, document, and maintain standardized operating procedures for the team.
• Provide exceptional support to internal stakeholders, including Sales, Sales Operations, and Customer Service/Warranty teams.
• Conduct ad-hoc freight and fulfillment analyses for business insights.
• Ensure accurate data synchronization between Wahoo’s systems and 3PL platforms.
• Validate invoices to ensure accurate billing from 3PL partners.

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field.
• 3+ years of experience in logistics, distribution, or supply chain program management.
• Proven ability to build and manage relationships with stakeholders, contractors, and suppliers.
• Strong analytical skills, with expertise in data analysis and reporting tools.
• Excellent organizational and time-management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional written and verbal communication skills.
• Ability to adapt in a fast-paced, dynamic business environment.

If you are passionate about logistics and operations and want to be part of an innovative, high-performance team, we’d love to hear from you!

E-commerce Marketplace Analyst

At Wahoo, we build training tools that athletes rely on every day. Our presence on global marketplaces like Amazon is a critical part of how we reach those athletes. As an Ecommerce Marketplace Analyst, you will be the primary engine behind our marketplace success, balancing the technical precision of logistics with the creative strategy of digital marketing. This is a versatile, high-impact role. You aren’t just looking at spreadsheets; you are managing the entire lifecycle of our products on Amazon and other marketplaces, ensuring they are in stock, highly visible, compliant, and profitable. You will act as the central hub for our marketplace operations, bringing clarity and structure to our global expansion efforts.

What You’ll Do

• Data Analysis: Align stock levels with marketing promos and budgets, providing the Business Manager with insights to drive incremental revenue opportunities.
• Experience Management: Monitor account health and customer feedback to maintain a high star rating across all marketplaces.
• Growth & Expansion: Research new marketplaces to identify growth opportunities, supporting the launch of new regions.
• Inventory & Logistics: Forecast demand to maintain a 95%+ fill rate. Manage purchase orders and optimize shipping processes to reduce freight costs while ensuring Amazon compliance.
• Marketing & Visibility: Drive sales through SEO optimization and Amazon Advertising (AMS). Manage ad spend to maintain a TACoS % and achieve top keyword rankings for priority products. Run successful marketing and sales campaigns throughout the year.
• Operational Excellence: Resolve chargebacks, shortages, and compliance issues (like suppressed listings) to keep the channel running smoothly. Align with operations on weekly ordering cycle and adjust availability and procurability of stock on hand.
• Support the Accounting Function: reconciling e-commerce payments, refunds, and credit memos across platforms, payment processors, and the general ledger to ensure accurate and timely financial reporting.

What We’re Looking For

• 3+ years of experience managing Amazon Vendor or Seller Central accounts.
• The "Whole Brain" Approach: You are comfortable switching between analytical inventory forecasting and creative marketing campaign management.
• Problem Solver: Proven ability to navigate Amazon’s complex ecosystem, from resolving operational penalties to optimizing "Detail Pages."
• Efficiency Minded: Experience maintaining healthy stock turnover (30–60 days) and managing promotional budgets for major events like Prime Day.
• Strong Communicator: Ability to collaborate with hardware, marketing, operations and supply chain teams to ensure a seamless athlete experience.

Tools & Systems (Plusses)

• Amazon Vendor Central, Amazon Advertising & Brand Registry
• NetSuite or equivalent ERP experience, office
• English, any additional languages

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.